Reservation, Payment and Cancellation Policy:
Deposit: A non-refundable deposit of 30% of the full trip cost is due upon trip confirmation. However, if the participant needs to cancel and SilkStar Holidays or the participant can find a suitable replacement, we will refund your deposit minus a 15% administration fee. The deposit can be paid by wire transfer or credit card.
Balance: The balance in full is due two months prior to the start date of the tour.
You will receive a 50% refund if you need to cancel 46 days or more prior of the commencement of the trip. No refund will be made for cancellations made less than 45 days before the trip. All cancellation requests must be made in writing and confirmed by SilkStar Holidays.
Once the trip has started, no refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, which are included in the tour prices but not utilized by the client.
Responsibility & Liability
All staff at SilkStar Holidays are pleased to serve you. We will do our best to make your trip satisfactory during your tour.
However, SilkStar Holidays is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. Additional expenses incurred due to delays, accidents, natural disaster, political actions, and unrest, must be covered by the clients.
SilkStar Holidays shall not be responsible for any personal valuable items stolen or lost during your trip.
SilkStar Holidays shall not be responsible for any loss resulting from client’s failure to comply with customs regulations, cruise/hotel/airline regulations/policies, and any applicable laws.
SilkStar Holidays reserves the right to correct pricing errors at any time, or to increase the program price in the event of cost increase due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges.
SilkStar Holidays reserves the right to vary sightseeing order if that will enable you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible.
Our representatives may provide help and advice. All activities are undertaken at your own risk. SilkStar Holidays shall not be responsible for any action or events that occur after its employees and agents have exercised their duty and taken the necessary care.
Complaints & Claims
If you feel unsatisfied with the tour service of SilkStar Holidays, please contact SilkStar Holidays or inform your local tour guide or your travel adviser immediately, in order to avoid other similar problems happening again during your trip.
If you intend to request a claim for compensation, you must contact us by email or regular mail in writing within 10 days after ending your tour to initiate the claim review. Please keep relevant receipts and substantiating evidence carefully and submit as requested. For any claims made later than 10 days after your tour has finished, SilkStar Holidays will not be liable to process the claim.
Modification or Discontinuance of Service
SilkStar Holidays reserves the right to modify or discontinue the terms and conditions in whole, or in part at any time with or without notice. Modifications or discontinuance of Terms & Conditions will not change any responsibilities arising out reservations made prior to the changes.
Contact Us
If you have any questions regarding our Terms & Conditions, you can contact us or enquire our team via the web form at www.silkstarholidays.com, or email to us at [email protected].
