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Thanks to our beloved team and beloved visitors.Wishing you a wonderful decade! xoxo
I must give the strongest possible recommendation to use Hang at SilkStar Holidays. She was initially recommended to me from friends who had her customize a Vietnam trip for them.From the outset, Hang worked very hard to earn our business. We were never taken for granted. We exchanged numerous emails until our trip was just what we wanted and I must say, now that it is finished, everything was wonderful. We spent 6 days traveling to Sapa and Ninh Binh. Hang arranged for two separate Hanoi airport pick ups for our party of five. The private driver she used, Anh, was great-very friendly and always helpful. Our hotel in Sapa was great but our Black Hmong guide and homestay host, Ma, was exceptional. Ma hiked with us for two days through the Sapa hills and at night and for breakfast made us delicious meals that we simply couldn't finish because there were so many courses.Anh then drove us to Ninh Binh, about 5 hours, where we had Tien meet up with us and be our private guide. Tien was similarly excellent. Hang's fee for our trip, we feel, was very competitive and reasonable.However, possibly the biggest reason to hire Hang was her customer service and support. As it turned out, one of our party had a denial emergency the day before our trip ended. We notified Hang and she kicked into high gear to arrange physician appointments and transportation once we returned to Hanoi. She stayed closely in touch with us and even personally met us at the doctor's office, staying 90 minutes. And, this was after our trip was technically over. That is a rare personal attention to detail quality that one rarely sees anymore and in my opinion is reason enough to hire Hang. She is professional, caring, and an exceptional tour operator who deserves your business. We will use Hang again when we return, no questions asked!
Dear Chi Hang,
We are very happy to report that we had a wonderful tour in Myanmar. Your team members, including the drivers were fantastic! The guide in each city was knowledgeable, wonderfully accommodating and impeccable service. They knew the local restaurants well. Thus, we thoroughly enjoyed variety of delicious Myanmar food in each city.
The guide, Mr. Myat Min The and driver in Yangon were our first introduction to the people of Myanmar. They were sincere, kind and courteous. They also were flexible to accommodate our requests.
The guide in Mandalay, Mr. Win (aka Htoowin Myat Naug), worked hard to keep us on schedule, so we can make it to the Monk's school to partake in the offering to the 1,000+ monks.
Based on our request, the guide in Bagan, Miss Mint Naig, happily took us to a Monastic school for the children. We were able to donate some sweets for the children.
I'd like to suggest for your company to offer the clients 2 choices in their lodging. For example, a 3 star hotel would be $amount and a 4/5 star hotel would be $amount. Thus, when we choose a hotel based on our budget, we already have an idea in our mind what kind of accommodation it can be. Given, not all stars are created equal!
We sincerely thank you, Chi Hang, for the high quality of your service. We were pleasantly surprised when you personally called and checked in with us, even though you were in another country!
We equally touched when you and your Yangon guide called and visited the meditation center to ensure that we would get accepted.
I'd highly recommend your company for tours because I felt worry-free and very well taken care of during my tour in Myanmar. I can vouch that Silk Star Holiday's tag line, "Quality first - Business follows" is true!
Testimony from Chanh Pham,
I second Katherine's input and was very pleased with the service as well as your personal touch/care as Katherine indicated above. I'd would recommend utilize the e-scooter as a tour way for Bagan instead of car. (It's economical and put visitor more in touch with the locals, may be more logistical that you have to deal with, but an edge in this market).
Ms. Hang is extremely detailed and hands on. She helped arrange our trip from Nha Trang to Muoi Ne, to Hanoi and Sapa. The entire travel experience was stress free and enjoyable. We are planning a family reunion to Vietnam next year and will definitely contact Ms. Hang again for future bookings.
Thank you Hang and the Silkstar team for a memorable trip. We appreciate the detailed planning and logistics to make our multi cities stops in Vietnam smooth and worried free. Your personal attention checking in at every stop and greeting us upon arrival anđ departure is much appreciated. We will be back. Thanks again;-))